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Privacy Policy


Our privacy policy is set out below. By providing personal data to us via our website at www.bigoffice.co.uk (here-in referred to going forward in this document as the “Website”) you (regarded in this policy as the Consumer) consent to our processing of your data in accordance with this policy in conjunction with our terms and conditions of use. Nothing in this privacy policy shall limit your statutory rights in relation to your personal data.

Any definitions used in this Policy shall have the same meanings as provided in our terms and conditions.



1.1 Your information will be held by Big Office Ltd (here-in referred to going forward in this document as “we”) is a company registered in England (Company No. 06155412) and our registered office is at Third Floor 120 Moorgate, London, EC2M 6UR.

2 If our business is sold or integrated with another business your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.



Information about you which we will collect and can hold may include the following:

2.1 Personal contact details such as name, address, contact telephone numbers and email address and any other information provided at the time of registering on our Website via the Registration Pages.

2.2 Information which can be used to assist us in the operation of our services, this information may include geographical location of your IP address, the operating system being used and web browser you are accessing the Website on. This is statistical data about our users' browsing actions and patterns used for analyse purposes to help us operation this service efficient and does not identify any individual.

2.3 If you choose contact us for any reason, we may keep a record of that correspondence.

2.4 Transaction records detailing goods and services that have been purchased.

2.5 If you complete a credit application form, we will make searches with a credit reference agency in order to determine whether or not to grant you the requested credit facility. These searches will be conducted both in respect of your Company and its directors. We therefore collect the information that you submit on the credit application form and use this information according and keep a copy of the search results from the credit reference agency for monitoring purposes.



3.1 Information submitted to us via online forms may be used to assist in registering an account if submitted via the Registration Pages, to assist in queries or used for marketing purposes in the event that you have agreed to us using this information for said purpose.

3.2 Information that we gather about your computer and browsing actions by the use of Cookies (see clause 6 of this policy below for full details)  that relates to information such as the operating system being used, web browser you are accessing the Website from and geographical location of your IP address may be used for analysis purposes to assist us in maintaining and improving the efficiency of our services, or gathered to use as analysis for market research purposes.

3.3 In the event that you may contact us for any reason, we may monitor or record communications with us in which you take part for the following reasons:

3.3.1 to assist us with the development of our services;

3.3.2 to train our staff;

3.3.3 if requested by order of the regulatory body, the Court or a law enforcement organisation.

3.4 If you complete a credit application form, we will make searches with a credit reference agency in order to determine whether or not to grant you the requested credit facility. These searches will be conducted both in respect of your Company and its directors. We therefore collect the information that you submit on the credit application form and use this information according and keep a copy of the search results from the credit reference agency for monitoring purposes. (“Credit Application Information”).



4.1 We may use your information for a number of purposes which are outlined below:

4.1.1 The provision of services to you To administer and maintain our records; To ensure that our website continues to provide the appropriate service for your specific needs and that content from our website is presented in the most effective manner for you and your user. To verify your identity and to respond to any query that you may raise with us; and To fulfil any contractual obligations we have with you.

4.1.2 We reserve the right to send all customers of our services email communications from time to time regarding updates and changes to our services and any technical, administrative and legal notices important to our website which we consider essential.

4.1.3 Marketing: We may use your data to provide you with information about our services or products which may be of interest to you]. We will contact you by electronic means (email) only if you have consented to this. If you do not want us to use your data in this way you reserve the right to opt out of any future marketing communications. We do not disclose information about identifiable individuals to any third parties for marketing purposes.

4.1.4 Other purposes: Your information may be used by us for the purpose of research and statistical analysis and internal customer service monitoring; and We may disclose information to its subsidiary companies or to a Court, regulatory body or law enforcement agency; Your Credit Application Information will be used to help us determine whether or not to grant you a credit facility with us. In addition we may use your Payment Information to determine your credit worthiness. We will share your Payment Information with banks in order to enable transactions to be completed.

4.1.5 The period of use of the personal data supplied by you will not be longer than we deem necessary but may, be unlimited.



5.1 If any of the information that you have provided to us changes, for example if you change your email address or other contact details or if you wish to cancel your registration with us, please let us know the correct details by sending an email to us using this link or writing to us at the address below.

5.2 We are committed to protecting the security of your personal information [and Payment Information]. We have in place a level of security appropriate to the nature of the data and the harm that might result from a breach of security. However, all publicly accessible websites are susceptible to malicious practices, and we accept no liability if security is breached.



6.1 This website uses “cookies”. Cookies are small pieces of information which are sent by a website to your web browser and remain on your computer until they are deleted. This information helps us to improve our operations as it helps us to deliver a more personalised touch with regards to our website services as we use this information to monitor browsing patterns and make small customization to the website unique to your user to provide you a more tailored experience.

6.2 You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

6.3 Visiting the Big Office website with your browser settings adjusted to accept cookies tells us that you want to use our products and services and that you consent to our use of cookies and other technologies as described in  this clause (6) of our Privacy Policy.



7.1 You may have certain rights under the Data Protection Act in relation to the information that we hold about you. These rights include the rights set out below:

7.1.1 You are entitled to have access to your personal data. You may request by writing to us (at the address given below), details of your information which we hold and the purposes for which it is held. We will provide this information within 40 days of your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable fee (as permitted by the Data Protection Act 1998) for this information.

7.1.2 You are entitled to request that we stop using information about you for the purpose of direct marketing (i.e. the communication to you (by whatever means) of any advertising or marketing material);

7.1.3 You are entitled to require us to ensure that no decision taken by or on behalf of us and which significantly affects you is based solely on the automated processing of your information, for the purpose of evaluating such matters as, for example, your creditworthiness, reliability or conduct; and

7.1.4 You are entitled to require a correction of errors in the personal information held about you. If we disagree that information is inaccurate you are entitled to apply to ask the court for an order that such erroneous information be rectified, blocked, destroyed, or erased.



By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the changes.



If you would like to contact us with any queries or comments regarding our privacy policy, please send an email using this link or write to: The Data Protection Officer, Big Office Ltd, Third Floor 120 Moorgate, London, EC2M 6UR.